Shipping Policy
Our Commitment to Seamless Shipping
At CraftAura, we’re dedicated to providing a smooth, reliable, and transparent shipping experience. Your satisfaction is our top priority, and we work hard to ensure your order reaches you quickly and safely. Please review our shipping guidelines below:
1. Processing Time
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Orders are processed within 24–48 hours of payment confirmation (excluding weekends and public holidays).
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Once processed, your order is securely packaged and dispatched through trusted delivery partners.
2. Shipping Methods
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We partner with reliable carriers to ensure safe and timely delivery.
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Shipping method depends on your location, package size, and weight.
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Standard shipping is offered on most orders.
3. Estimated Delivery Time
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Standard shipping typically takes 7–10 business days from the date your order is processed.
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Please note: delivery times may vary due to circumstances beyond our control such as customs clearance, weather conditions, or unforeseen events.
4. Order Tracking
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Once your order has been shipped, you’ll receive a tracking number via email.
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Please allow up to 48 hours for tracking information to update in the carrier’s system.
5. Address Accuracy
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Kindly ensure your shipping address is accurate and complete at checkout.
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We are not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.
6. Non-Delivery or Lost Packages
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In the rare event of a delay or lost package, please contact us at craftaura.info@gmail.com.
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We will coordinate with the carrier to resolve the issue and, depending on the situation, arrange a replacement or refund.
7. Customer Support
For any questions or concerns about your order’s shipment, our dedicated support team is here to assist.
📧 Email: craftaura.info@gmail.com