Refund & Return Policy
Hassle-Free 7-Day Return Policy
At CraftAura, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may request a return within 7 days of receiving your order. Please review the details of our return and refund process below:
1. Eligibility for Returns
To qualify for a return:
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The item must be in its original condition – unused, undamaged, with all tags, and in the original packaging.
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A valid receipt or proof of purchase is required.
2. How to Start a Return
To initiate a return, please contact us at craftaura.info@gmail.com.
Once your return is approved, we will provide you with:
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A return shipping label.
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Clear instructions on how and where to send your package.
⚠️ Please note: Items sent back without prior approval will not be accepted.
3. Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged.
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You received the wrong item.
We will quickly review the issue and arrange a replacement or refund.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund approval status.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Please note: your bank or credit card company may take additional time to process and post the refund.
5. Delayed Refunds
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at craftaura.info@gmail.com for assistance.
We’re here to make your shopping experience simple, secure, and worry-free. If you have any questions regarding returns or refunds, don’t hesitate to reach out.
Thank you for choosing CraftAura.shop – Where Craft Meets Aura.